Shipping & Returns

  • We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
     

  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
     

  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
     

  • If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
     

  • We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
     

  • We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
     

Return & Exchange Policy


 

  • You may return all products within 15 days(from the date you receive the items) of delivery for exchange or refund. The original bag and tag should be intact , not be damaged.
     

  • For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
     

  • Please note the following items cannot be returned or exchanged: Swimsuit, lingerie,bodysuits, swimwear, jewelry, and accessories.
     

  • We do not accept returned items that were sent back by you directly without checking with us first.
     

  • Please do not make returns directly to the address on the package received.Only send to the address that our customer service provided.
     

  • If you wish to return the items to the nearest return address, please contact with us and our customer service will reply to you within 24 hours.
     

  • Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.
     

  • The original shipping fee and insurance are non-refundable.
     

  • We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by Cuflic Collection.
     

  • Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.